Privacy Policy
Last updated September 2026 · Prime Horizon Cleaning
Prime Horizon Cleaning ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights. We comply with applicable Canadian privacy law, including PIPEDA.
Information we collect
When you book a cleaning or contact us, we may collect:
- Name, email, phone number, and address (for service delivery)
- Booking details: service type, date, time, and property access instructions
- Payment information (Interac e-Transfer references; we do not store card details)
- Messages you send us through the contact form, email, or phone
How we use your information
- To schedule and deliver cleaning services
- To confirm and process payments
- To respond to your inquiries and provide customer support
- To send booking confirmations and service reminders (with your consent, where required by CASL)
How we protect your information
Your data is stored securely. Access is restricted by role and enforced by database-level Row Level Security policies — only you and authorized admin staff can access your booking and contact information. We never sell or rent your personal information.
Access instructions
Free-text fields like property access instructions (e.g. "key under the mat") are treated as sensitive. We collect only what is needed to deliver service and delete or anonymize it when it is no longer required.
Your rights
You may request access to, correction of, or deletion of your personal information. To make a request, contact us at info@primehorizoncleaning.ca or (548) 468-1415.
Contact
Prime Horizon Cleaning · 2235 BlackWater Rd, London, ON N6P 0A6 · (548) 468-1415 · info@primehorizoncleaning.ca