Payment Policy

Prime Horizon Cleaning accepts Interac e-Transfer as the primary payment method. This policy explains how and when payment works.

Accepted payment methods

• Interac e-Transfer (preferred)
• Cash (for select bookings, by prior arrangement)

We do not process credit or debit cards directly. We never ask for your banking password — e-Transfer autodeposit is used where possible.

When payment is due

• One-time cleans: Payment is due within 24 hours of service completion, via e-Transfer.
• Recurring cleans: Payment is due before or on the day of each scheduled cleaning, per your plan.
• Deposits: A deposit may be required for large jobs or first-time bookings; it is applied to your final total.

How e-Transfer works

1. After booking, we provide the payment amount and reference number.
2. You send the e-Transfer to our registered email.
3. We match your payment to your booking and confirm it.

Late or missed payments

If payment is not received within the agreed window, future bookings may be paused until the balance is settled. We will always reach out to resolve any payment issues first.

Contact

Questions about a payment? Call (548) 468-1415 or email info@primehorizoncleaning.ca.