Cancellation & Refund Policy

We understand plans change. This policy explains how to reschedule or cancel a cleaning with Prime Horizon Cleaning.

Rescheduling

To reschedule a booking, contact us at least 24 hours before your scheduled appointment. There is no fee to reschedule with adequate notice.

Cancellation

• More than 24 hours before: No cancellation fee. Any deposit is refunded or applied to a future booking.
• Less than 24 hours before: A cancellation fee equal to 50% of the quoted service may apply, as we've reserved your time slot and turned away other work.
• No-show: The full service charge may apply.

Refunds

• If you are unsatisfied with a cleaning, contact us within 48 hours. We will return to address the concern at no extra cost.
• Refunds for prepaid services are issued at our discretion based on the circumstances and work completed.

Our right to cancel

We may cancel or reschedule a booking due to weather, emergencies, or circumstances beyond our control. In such cases, we will reschedule at no charge or issue a full refund.

Contact

To cancel or reschedule, call (548) 468-1415 or email info@primehorizoncleaning.ca.